SHIPPING AND RETURNS POLICY

Effective Date: November 28, 2025

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Thank you for shopping with Joyce Organics. We want to ensure that your experience is satisfactory, and we have outlined our shipping and returns policy below.

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Shipping Policy:

1. Processing Time:

   • Orders are typically processed within 2-3 business days from the date of purchase. Please note that processing times may vary during peak seasons.

2. Shipping Methods:

   • We offer standard and expedited shipping options. The available shipping methods and associated costs will be displayed at the checkout.

3. Shipping Destinations:

   • We currently ship to addresses within the United States. If your location is not listed, please contact us for assistance.

4. Order Tracking:

   • Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment.

5. Shipping Delays:

   • While we strive to deliver your order promptly, unforeseen circumstances may cause delays. If your shipment is delayed, we will notify you promptly.

 

Returns and Exchanges:

1. Return Eligibility:

   • We accept returns for eligible items within 30 days of the delivery date. To be eligible for a return, the item must be in its original packaging, and in the same condition as received.

2. Return Process:

   • To initiate a return, please contact our customer service team at info@joyceorganics.com. Provide your order number and a brief explanation of the reason for the return. Our team will guide you through the return process.

3. Return Shipping:

   • Customers are responsible for the cost of return shipping unless the return is due to an error on our part. We recommend using a trackable shipping service to ensure the safe return of your item.

4. Refund or Exchange:

   • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund or exchange. Refunds will be processed to the original method of payment.

5. Non-Returnable Items:

   • Certain items, such as personalized or customized products, are non-returnable unless there is a defect or error in production.

6. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a refund as appropriate.

 

Contact Us:

If you have any questions or concerns about our shipping and returns policy, please contact us at info@joyceorganics.com.

Thank you for choosing Joyce Organics. We appreciate your business.

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Joyce Organics

P.O. Box (Coming Soon)

Washington, DC, 20008 

info@joyceorganics.com